Office of Professionalism and Well-being
Launched three years ago, the Office of Professionalism and Well-being addresses the growing but challenging issue of physician and provider burnout.
Enhancing fulfillment and mitigating burnout
Our Office of Professionalism and Well-being team focuses on real-world solutions, rather than treating symptoms, to address a problem affecting physicians and providers at our hospitals, as well as healthcare facilities across the country.
Eliminating stressors at the source
A key focus of the program is to identify environmental causes of stress and frustration, which can ultimately lead to burnout.
Annual provider surveys allow us to pinpoint specific stressors. We strive to activate workgroups and informatics specialists to evaluate those problems and design interventions to alleviate the sources of stress.
Resources for improved well-being
A psychological safety-net clinic provides services tailored to healthcare professionals, and a physician well-being website provides self-help mental health resources.
In addition, a recently launched interactive screening program allows distressed physicians to take an anonymous mental health questionnaire. A program counselor evaluates the input, offers personalized feedback and guides them to the appropriate next steps.
Driving change
“Our team has developed a robust program that uses a data-driven approach to identify and correct the root causes of burnout.”
Jamile Ashmore, PhD, ABPP
Chief Wellness Officer
Data collected from our annual surveys resulted in the first scientific paper published on physician leadership in matrixed hospital systems. The data shows that leader supportive behavior drives physician professional satisfaction and reduces burnout. We are using these data to guide our own leadership training efforts.
We are proud of the steps we have taken to address professional satisfaction and burnout in healthcare. Our program has received recognition from the American Medical Association’s Joy in Medicine Health System Recognition Program and the National Academy of Medicine Action Collaborative on Well-Being and Resilience Network Organizations. In addition, we were early adopters of and have been recognized by the National Academy of Medicine Change Maker Campaign.
We also recently joined the Healthcare Professional Well-being Academic Consortium, which allows us to collaborate with other vanguard medical centers, such as Stanford University, Johns Hopkins Medicine and MD Anderson, equally dedicated to improving healthcare professionals’ well-being.
Explore our services and programs
Our focus on patient and provider well-being
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